Privacy Policy

Last Updated: 03/Jan/2026

Welcome to Sunsyze E-Store. We value your trust, and protecting your personal information is one of our highest priorities. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website www.sunsyze.com, make a purchase, or interact with us in any way. By using our website, you agree to the practices described in this policy.

Please take a moment to read this carefully. If you have any questions, feel free to reach out—we’re here to help.

1. Information We Collect

We collect information to provide a smooth, personalized shopping experience. The information we collect falls into the following categories:

a. Personal Information

When you place an order, sign up for an account, or contact us, we may ask for information such as:

Your full name
Email address
Phone number
Billing and shipping address
Payment details (processed securely by our payment partners)

We never store your full credit/debit card information on our servers.

b. Automatically Collected Information

When you browse our website, our system automatically collects certain data, including:

IP address
Device type (mobile, desktop, etc.)
Browser type
Pages viewed
Time spent on the site
Referring website links

This information helps us improve our website’s performance and user experience.

c. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Remember your preferences
Keep you logged in
Analyze website traffic
Show relevant ads

You can control or disable cookies in your browser settings, but it may affect certain features of the website.

2. How We Use Your Information

We use the information we collect for several purposes, including:

Order Processing: To confirm your order, process payments, arrange shipping, and send delivery updates.
Customer Support: To respond to your inquiries, handle returns, and resolve issues quickly.
Personalized Experience: To show you relevant products, recommendations, and offers.
Marketing and Communication: To send updates, promotions, newsletter content, and special deals (you can opt out anytime).
Security & Fraud Prevention: To detect suspicious activity and keep our platform safe.
Improvement of Services: To analyze user behavior and make our website better, faster, and easier to use.

3. Sharing Your Information

We respect your privacy. We only share your information with trusted partners when it is necessary for business operations:

a. Service Providers

We may share information with:

Payment gateways (e.g., Razorpay, Stripe, PayPal)
Delivery and shipping partners
Email or SMS service providers
Analytics and marketing tools

These partners are only allowed to use your data to perform the services we have contracted them for.

b. Legal Requirements

We may disclose personal information if required by:

Law enforcement
Government authorities
Legal proceedings
Protection of our rights, users, or property

c. Business Transfers

If we undergo a merger, acquisition, or asset transfer, user information may be transferred as part of the business transition.

We never sell your personal information to third parties.

4. How We Protect Your Information

We use industry-standard security measures to safeguard your data, including:

SSL encryption
Secure payment processing
Regular security audits
Restricted access to sensitive information
Up-to-date firewall and malware protection

While we take every reasonable step to protect your data, no method of internet transmission is 100% secure. We encourage you to also keep your login information confidential.

5. Your Rights and Choices

Depending on your location, you may have the following rights:

Access: You can request a copy of the personal information we hold about you.
Correction: You can update or correct information in your account.
Deletion: You may ask us to delete your personal data, subject to legal requirements.
Opt-Out: You can unsubscribe from marketing emails or SMS at any time.
Cookie Control: You may disable cookies in your browser settings.

To exercise these rights, contact us using the details below.

6. Children’s Privacy

Our website is not intended for individuals under the age of 13. We do not knowingly collect or store personal information from children. If we discover that a minor has provided information, we will immediately delete it.

7. Links to Other Websites

Our website may contain links to external sites. We are not responsible for the content, privacy practices, or security of those websites. We recommend reviewing their privacy policies before sharing any information.

8. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or laws. Any updates will be posted on this page with a revised “Last Updated” date. Continued use of our website means you accept the updated policy.

9. Contact Us

If you have questions, suggestions, or requests regarding this Privacy Policy, feel free to contact us:

Sunsyze E-Store
Email: support@sunsyze.com
Phone: +91 8882925972
Address: Kakrola, New Delhi, Delhi -110078

We are always happy to help.